This policy defines how to handle cancellations:
+ If cancellation/amendment is made prior to your booking cut off date, no fee will be charged.
+ If cancellation/amendment is made after your booking cut off date, 100% room rate and tax will be charged
+ In case of no-show, 100% room rate and tax will be charged.
+ Early Bird/Long Stay/Last Min/Package Rates are Non – changeable & Non – refundable
* The refund process will take approximately 7 to 20 working days depending on the intermediary bank. Please do not hesitate to contact us via email: sm@hanoiboutiquehotel.vn for any further assistance.